General Conditions of Sale (in force from 30/07/2026)

Welcome to the rag-bone.eu website (“Online Store”), operated by GUESS EUROPE SAGL (“GUESS”) as a licensee and distributor of Rag & Bone Industries LLC (‘rag&bone’). GUESS is the seller for every purchase you make in this Online Store. Please read the following General Conditions of Sale (‘terms’) carefully before using the Online Store. These terms govern any use and purchase on the Online Store, all related mobile apps, tools, products and services that the Online Store may offer from time to time.

1. Who we are and contact details
   1. These terms apply to the use of the Online Store and to all sales from GUESS EUROPE SAGL, a company incorporated and governed by the laws of the Swiss Confederation, with registered office in Strada Regina, 44 – 6934 Bioggio, Switzerland, registered in the commercial register of the Canton Ticino with Business Identification Number (IDI) CHE113.255.366IVA. These terms apply to UK resident consumers.
   2. Please read these terms carefully. Each order of products placed in the Online Store will be subject to the provisions of the terms in the version accepted by the Customer at the time the order is placed. The full acceptance of the terms is a necessary condition for the use of the Online Store and the purchase of the Products.
   3. The Online Store is intended for use by consumers, i.e. a natural person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out. Therefore, all purchases of Products are made solely for personal use and not for resale or other commercial or professional purposes of any kind.
   4. In order to protect the intellectual property and reputation rights of rag&bone, as well as to safeguard its distribution network, GUESS reserves the right to limit the quantity of products that can be purchased through the Online Store.
   5. GUESS may amend and/or supplement these terms at any time. The terms will always be available on the Online Store in order for the user to read or print.
   6. Contact details
      GUESS EUROPE SAGL

      Strada Regina, 44, 6934 Bioggio, Switzerland

      E-mail: [email protected]

      Phone number: +41 91 809 5000

2. The order

   1. Once the Customer places an order in the Online Store, GUESS will send a confirmation of receipt of the order to the Customer by e-mail. This does not constitute acceptance of the order. GUESS will then check the availability of the Product(s) and, if applicable, verify the payment method indicated.
   2. Provided that the Customer’s payment is successful, the contract for the sale and purchase of the Product(s) shall be entered into when the Customer receives the e-mail of successful dispatch of the order. If, for any reason, the payment is not successful, the order will not be processed and will be cancelled, and the contract will not be concluded.
   3. To request changes to an order, the Customer must contact Customer Service. GUESS may accept changes to an order, if such changes are requested before the ordered products are shipped.



3. Product prices

   1. The prices of our products are expressed in British Pounds (GBP).
   2. The prices shown in the Online Store include the VAT (Value Added Tax) in force at the time of the order.
   3. Payment by the Customer can be made using any of the payment options available in the Online Store. In the event that the Customer makes use of payment services offered by third party operators (for example Klarna or PayPal), their terms will also apply.
   4. Payment by credit card may be subject to additional fees by the Customer's bank or the company that issued the credit card.



4. Delivery of products

   1. The delivery of the Products purchased by the Customer will be made to the delivery address indicated by the Customer and located in the United Kingdom. Deliveries to Gibraltar, the Channel Islands and the Isle of Man are not available.
   2. The Customer is responsible for providing GUESS with full and accurate information in order to enable GUESS to take payment and supply the Products. GUESS’ fulfilment of Customer orders relies on the relevant Customer providing GUESS with correct information, including the correct delivery address and delivery instructions.
   3. GUESS undertakes to deliver the ordered products within thirty (30) days from the dispatch email. If the delivery is delayed for reasons beyond the reasonable control of GUESS, the Customer will be informed of the new delivery date. If the new delivery date is significantly delayed, the Customer shall be entitled to cancel the contract and a full refund shall be given.
   4. GUESS does not deliver to shipping or transportation centres or companies, warehouses of any kind and post office boxes. This condition expressly excludes “pickup points” and Lockers where GUESS will deliver regularly.



5. Cancellation rights and returns

   1. The Customer, without having to provide any reason, may cancel the contract with GUESS and return the products purchased through the Online Store within 30 calendar days from the day of receipt of the products ordered or, in the case of products subject to the same order that have been received separately, from the day of receipt of the last product in the order. This 30-day period is a goodwill extension of the Customer’s 14 day statutory cancellation rights and does not limit any rights that the Customer may have under applicable consumer law.
   2. To exercise the right of cancellation, GUESS recommends activating the electronic procedure available in the MY ACCOUNT or RETURNS sections of the Online Store.
   3. Should the Customer prefer, a notice of cancellation may also be submitted in writing using a form such as the one below, or any other clear communication including the order details and the wish to cancel.
      
      

      Notice of cancellation from the contract
      A: GUESS EUROPE SAGL - R&B E-COMMERCE DEPT. -, Strada Regina n.º 44, CH6934 Bioggio, Switzerland.
      With this notice, I/We(*) hereby express my/our(*) cancellation of the contract of sale relating to the following goods [with reference to the order specified below, please indicate the goods you wish to return]. (*) Delete as appropriate
      Order No. _______ Date of the contract _____
      Name and Surname of the Costumer(s)
      E-mail of the Costumer __________, address _______ and phone number _______
      Date _______
      Customer(s) signature (only if the form is submitted in paper format) _______
      (OPTIONAL) Please indicate the reasons for your withdrawal from the contract: ___________________

      
      

      The completed form must be sent by email to [email protected] or by postal services to the following address GUESS EUROPE SAGL – R&B E-COMMERCE DEPT. - Strada Regina 44, CH6934 Bioggio, Switzerland.
      Items shall be returned by sending them to Guess Returns c/o Transmec UK - North Sea Crossing, Stanford Le Hope, Essex, SS17 9ES, UK.

   4. GUESS will promptly send the Customer an acknowledgment of receipt of the notice of cancellation on a durable medium (for example, by email).
   5. In case of cancellation of the contract, GUESS shall reimburse the Customer for all payments received in connection with the order, including delivery costs, if incurred. Delivery costs will be reimbursed for the cheapest delivery method available. Additional costs incurred by the Customer who has expressly chosen a delivery method other than the least expensive type offered by GUESS shall not be reimbursed.
   6. The products to be returned must be shipped to the following address Guess Returns c/o Transmec UK - North Sea Crossing, Stanford Le Hope, Essex, SS17 9ES, UK. The Products must be posted in a single shipment and within fourteen [14] calendar days from the day on which the Customer notified GUESS of their intention to cancel the contract.
   7. The products may be shipped using the return label automatically generated after completing the return registration procedure as described on the Online Store (or the return label otherwise provided by GUESS to the Customer together with the ordered products). The Customer may choose any method for returning the products and shall bear the related shipping costs. Customers who make use of GUESS’s return procedure are entitled to one (1) free return shipment per month. GUESS strongly recommends including the order number and order date in the return package, to allow GUESS to identify the shipment and proceed with the return process.
   8. The right of cancellation does not apply to sealed products that are sealed for health protection and/or hygiene reasons where the seal has been broken after delivery: in such case, GUESS reserves the right to refuse the return, with the consequences set out in paragraph 9 below.
   9. The Customer shall be liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product. This means that, following the Customer’s cancellation of the contract, GUESS may make a deduction from the reimbursement for any loss in value caused by handling (e.g., items that have been worn, tags are removed, damaged, washed, or are incomplete). It is a requirement that returned items be unused and in their original condition, with all tags and labels intact for a return to be accepted by GUESS.
   10. The reimbursement to the Customer shall be made by GUESS without delay, and, in any case, no later than 14 days from the later of a) the date on which GUESS receives the Products from the Customer; or b) the date on which the Customer provides sufficient evidence (i.e. proof of postage) that it has sent the Products back. GUESS shall reimburse the payment only to the Customer who placed the order, using the same payment method chosen by the Customer at the time of the order, unless the Customer has expressly agreed otherwise. In any case, the Customer shall not bear any costs in obtaining the reimbursement.
   11. Should GUESS refuse the return due to the ineligibility of the request (for example, if the time limit for the Customer to make the return has expired) or of the Product (for example, in the case of products that cannot be returned pursuant to paragraph 7 above), GUESS shall return the products to the Customer — unless the Customer explicitly communicates otherwise — at the Customer’s expense, and no reimbursement shall be issued.



6. Faulty products and consumer statutory rights

   1. Nothing in these terms affect the Customer’s statutory rights in relation to products that are faulty, not as described, not of satisfactory quality or otherwise do not comply with applicable consumer law. If a Product does not comply with those statutory rights, the Customer may be entitled to reject the Product, receive a price reduction or obtain a refund, depending on the circumstances and the time at which the issue is notified to GUESS.
   2. GUESS is under a legal duty to provide you with products that are as described to you on the Online Store and that meet all the requirements imposed by law. A Product’s true colour may not exactly match that shown on the Customer’s device or on Online Store marketing.
   3. Summary of your legal rights:
      1. Up to 30 days: if your goods are faulty, then you can get a refund.
      2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
      3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
   4. The Customer should inform GUESS of any problem with a Product as soon as reasonably possible after discovering it and provide proof of purchase and evidence of the fault where reasonably requested. Any request by GUESS for proof of purchase or information about the alleged fault is intended to allow GUESS to assess and process the Customer’s claim and does not limit the Customer’s statutory rights.
   5. Faults or malfunctions caused by external and accidental events, misuse, normal wear and tear, damage caused by the Customer, or use of the Product that does not comply with its intended use and/or with the provisions of the documentation accompanying the Product are excluded to the extent permitted by applicable law.



7. Complaints

   1. In order to file a complaint (for a defective product or for any other case), the Customer may:
      1. File a complaint online. To activate this option, the Customer must contact Customer Service at https://www.rag-bone.eu/en-gb/CustomerCare/ContactUs. Customer Service may request a photo of the products and the alleged defect. Customer Service may send the Customer a courier label that will allow products to be sent to GUESS by courier at GUESS’s expense. GUESS recommends the use of the online complaint form, which ensures immediate feedback for the Customer.
      2. As an alternative to the process illustrated in the preceding paragraph, the Customer may use the following form:

         Complaint form
         To: GUESS Europe SAGL – R&B E-COMMERCE DEPT., Strada Regina, 44 - 6934 Bioggio - Switzerland
         Notice of complaint relating to the following sales/product contract:
         Order No. _______Order Date ________
         Products [in relation to the order specified above, indicate the defective products (and date of discovery) or other grounds for complaint]
         Please include information and circumstances relating to the subject of the complaint.
         Please include the request (e.g. options in par. [-])
         Name and Surname of the Customer
         Email Address of the Customer___________, Address_______ Phone Number_______
         Date
         Signature of the Customer

         
         

         The completed form must be sent by email to [email protected] or by postal service to the following address: GUESS EUROPE SAGL – R&B E-COMMERCE DEPT. - Strada Regina 44, CH6934 Bioggio, Switzerland.

   2. GUESS will respond to the Customer's complaint as soon as reasonably possible. If GUESS requires additional information to assess the complaint, GUESS will inform the Customer without delay of any need to supplement it with missing information and data.



8. License

   1. GUESS grants the Customer a non-exclusive, non-transferable, non-sublicensable, and limited right to use the Online Store in accordance with the methods expressly permitted by the Online Store and governed by these terms. The Customer will refrain from the following activities by way of example: bypassing technical limitations of the Online Store; decoding, decompiling, or disassembling the Online Store; etc.
   2. It is expressly understood that GUESS reserves all rights not specifically licensed in accordance with these terms.
   3. Except as expressly permitted by these terms, the Customer may not: (i) use the Online Store to provide any commercial service; (ii) use the Online Store to develop a product that competes with the Online Store or with GUESS; (iii) use automated access tools such as spiders or robots, or engage in scraping activities in relation to the Online Store, or collect information and data from the Online Store; (iv) allow third parties to access or use the Online Store unless otherwise provided by these terms; (v) distribute or publish their Online Store login credentials; or (vi) use unauthorized or third-party login credentials.



9. Website content and use - Intellectual Property

   1. The Online Store and its contents are property of GUESS and its licensors.
   2. The Online Store and its contents are protected by the national and international laws regarding copyright, registered trademarks, designs and models, software protection, databases, domain names, or any other intellectual and industrial property rights legislation.
   3. The Customer may not reproduce, except for purposes related to personal use and within the limits established by applicable laws, publish, communicate to the public by any means of communication, transmit, perform, display, distribute, remove, delete, add to, or otherwise modify the Online Store or its content, nor create works inspired by or derived from them, commercialize the Online Store and/or its content, or actively participate in their commercialization, unless expressly and in advance authorized by GUESS.
   4. It is expressly prohibited to damage, interfere with or disrupt access to the Online Store and its content, or to perform actions that may alter its functionality or interfere with other users’ access to the Online Store or its content, nor utilize the Online Store or its content in illegal manners or in a way harmful to GUESS and to any third party, including any other user of the Online Store.
   5. The web pages that make up the Online Store may allow access, via dedicated hyperlinks (namely, links) to third-party website or resources available on the Internet. These links to third-party websites or resources are provided for information only. GUESS does not have control over the contents of these third-party websites or resources and shall not be held liable for the actual accessibility of third-party websites or resources linked through such hyperlinks, nor for any damages that may arise to the Customer and/or users in connection with the contents, materials or Products offered or obtained by the Customer through the said websites.



10. Website availability and limitation of liability

    1. The Online Store is made available on an “as is” and “as available” basis. GUESS does not guarantee that the Online Store will always be available, uninterrupted, secure or free from errors, malware or viruses. GUESS may suspend, withdraw or restrict the availability of all or any part of the Online Store for business and operational reasons and will try to give reasonable notice to Customers of any suspension/withdrawals.
    2. Nothing in this section excludes or limits any statutory rights or remedies that the Customer may have in relation to the Products. Any exclusions relating to the Online Store apply only to the fullest extent permitted by applicable law.
    3. GUESS is responsible for losses suffered by the Customer that are a foreseeable result of GUESS’s breach of these terms or failure to use reasonable care and skill in the supply of Products. GUESS is not responsible for losses that were not foreseeable when the contract was formed, or for business losses, loss of profit, loss of revenue or loss of business opportunity, as the Products are supplied for personal and non-commercial use only.
    4. The Customer is responsible for ensuring that the device, software and internet connection used to access the Online Store are suitable and adequately protected. GUESS will not be liable for damage to the Customer’s device or loss of data caused by the Customer’s failure to use reasonable security measures.



11. General

    1. In the event that any provision of these terms is found to be invalid or ineffective, this shall not render these terms invalid in its entirety. Any invalid provisions shall be replaced by other valid provisions, taking into account the will of the parties and the meaning and content permitted by applicable law.
    2. Neither the Customer nor GUESS shall be deemed to be in fault under these terms due to any delay or failure to perform its obligations resulting from any event beyond the reasonable control of the Customer or GUESS (so-called ‘Force Majeure’), provided that the party concerned notifies the other party in a reasonably timely manner of the Force Majeure condition and makes reasonable efforts to mitigate the delay or failure.
    3. GUESS processes the Customer’s personal data in compliance with the provisions of the applicable law and in accordance with its privacy policy accessible at the link ‘Privacy’ that can be found in the Online Store and that forms an integral and substantial part of these terms.
    4. These terms, their subject matter and their formation are governed by the laws of England and Wales. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.